Contact us

If your query is relating to a summer concert at London Stadium please refer to the FAQ’s or contact the Stadium Operator at info@london-stadium.com/your point of purchase. If you have a comment or question about the Park itself, you can call our customer service helpline on 0800 0722 110, or email customerservices@queenelizabetholympicpark.co.uk.

You should always call 999 first if you are in any danger.

You can also follow us on Twitter, find us on Facebook, on Instagram and on Google+.

Please see some answers to frequently asked London Stadium concert questions below

Q. Where do I park for concerts at London Stadium?
A. Parking at the Stadium is reserved for blue badge holders only and must be pre booked. The closest parking to the Stadium is at Westfield Stratford City Shopping Centre, you can view their prices here

Q. How do I book blue badge parking for events at London Stadium? 
A. Bookings for blue badge parking can be made on the London Stadium website here.

Q. Can I bring a bag with me to the Park?
A. 
Yes, standard size rucksacks are permitted, but suitcases or large bags are not permitted.  There are no left luggage facilities.  In light of recent events we have increased security both on the Park and at our venues. If you are visiting one of our venues, please allow a little more time for bag checks and searches and consider if you need to bring a bag with you.

Q. How do I book tickets for the concert?
A. Tickets are available online here.

Q. I have bought tickets for X concert.  When will I receive them?
A. Tickets for Stadium events are due to be dispatched at the end of April and will arrive no later than ten days before the event.

Q. What are the start and end times for X concert?
A. For Depeche Mode and Robbie Williams: 
Stadium Island will open at 3pm
Gates will open at 5pm
Supporting artists will be on stage from 7pm with the main act following
Curfew will be 10:30pm

For Guns N' Roses:
Stadium Island will open at 3pm
Gates will open at 5pm
Supporting artists will be on stage from 5:45pm with the main act following
Curfew will be 10:30pm

Please note that the performance times are subject to change.  Please check back to the London Stadium website nearer the time for precise details.  

Q. I have bought an ambulant seat and have yet to be refunded for the carer ticket?
A. Please contact the London Stadium team at ticketing@london-stadium.com to discuss this.

Q. Can my child attend the concert?  
Under 16s must be accompanied by an adult aged 18+ (on field of play only)
All children over the age of 2 must have a valid ticket
Babies on laps do not need tickets

Venue Enquiries 

For general enquires for individual venues, please contact the below:    

ArcelorMittal Orbit

Telephone: 0333 8008 099

The Copper Box Arena

Telephone: 020 8221 4900

London Aquatics Centre 

Telephone: 020 8536 3150

London Stadium

Email: info@london-stadium.com

Lee Valley Hockey and Tennis Centre

Telephone: 0300 003 0614

Lee Valley VeloPark: 

Telephone: 0300 003 0613

Corporate enquiries

To get in touch with the London Legacy Development Corporation, the organisation responsible for developing and managing the Park, please use the following details.

Post

London Legacy Development Corporation
Level 10
1 Stratford Place
Montfichet Road
London
E20 1EJ

Telephone

020 3288 1800

22nd June 2017: 

We are currently experiencing technical difficulties with our switchboard and are unable to receive any incoming calls. We are working on resolving the issue however in the meantime please email your query to customerservices@queenelizabetholympicpark.co.uk and it will be re-routed to the appropriate person. 

Thank you for your patience.

Email

customerservices@queenelizabetholympicpark.co.uk

Access to information under the Freedom of Information Act and the Environmental Information Regulations

If you wish to make a request for information held by the London Legacy Development Corporation you do not need to know which Act applies; we will determine the most appropriate legislative procedures for your particular request. 

Please go to this page for more information on how to submit a request.

  • Please contact us using the following details and ask for the Planning Policies and Decisions Team.

    Telephone

    020 3288 8820

    Email

    planningenquiries@londonlegacy.co.uk

  • For all media enquiries, please call the press office on +44 (0)20 3734 9010.

    You can find a selection of images for the Park here. If you want to request a specific image that does not appear here, you can contact the Press Office by calling +44 (0) 20 3734 9010, which is staffed 24/7, or emailing press@queenelizabetholympicpark.co.uk, which is staffed during office hours only. 

     

  • The London Legacy Development Corporation is committed to providing a high quality service to everyone we deal with, including visitors to Queen Elizabeth Olympic Park.

    In order to do this we need you to give us any comments about our service, and to tell us when we get things wrong. 

    If you are making a complaint, we want to help you resolve it as quickly as possible. Please contact us at customerservices@queenelizabetholympicpark.co.uk.

    You can find more information on our complaints policy, including how we handle each complaint, here.


  • As part of our commitment to safeguarding children and vulnerable adults on the Park, we have a dedicated Safeguarding Officer and a¬†mailbox for reporting any issues. If you are concerned about a safeguarding issue on the Park, please email safeguarding@londonlegacy.co.uk